If you continue to use browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which (together with our privacy policy) govern the relationship between Corona-virusdiagnostics  (Coronavirus Diagnostics Ltd) and You (the user of this website and/or the purchaser of our products or services from us or our sub-contractors services which include GP Consultations, Home Testing visits and Phlebotomy services) in relation to this website. If you do not agree with any part of our Terms and Conditions, please do not use our website.

The term ‘Corona-virusdiagnostics’ or ‘Coronavirus Diagnostics Ltd’ or ‘Us’ or ‘We’ refers to the owner of this website whose registered office is 1st Floor 2 Woodberry Grove, Finchley, London, England, N12 0DR. Company number 12578477.

The term ‘You’ refers to the users of our website.

The use of this website is subject to the following Terms of Use:

• The content of the pages of this website is for general information purposes and use only and is subject to change without any prior notice.
• Any purchases made from any product or service from this website is restricted to persons over 18 years of age. By using this website you confirm that you meet this age restriction.
• Corona-virusdiagnostics are not healthcare professionals if in doubt about any of our products for sale or services offered on this website seek professional advice before making a purchase.
• If you have any emergency related to COVID 19 you seek help from the NHS emergency services or from the NHS helpline 111.
• This website uses cookies to monitor browsing preferences. Allowing cookies to be used may result in personal information being by us or by third parties involved in any process on this website.
• Corona-virusdiagnostics or any or any third parties associated with this website do not provide any warranty or guarantee as to the accuracy, performance or suitability of any of the materials or services on offer on this website for any use or particular purpose. You acknowledge that any information shown on this website may contain inaccuracies or errors to the fullest extent of the law.
• Your use of any information, products or services on this website is done entirely at your own risk, for which Corona-virusdiagnostics and/or any or third parties offering services on this website shall not be liable.
• It is your responsibility to ensure that products or services or any information offered on this website meets your requirements.
• Corona-virusdiagnostics and any third party offering services on this website cannot be liable for the consequences of a late delivery.
• This website contains material which is owned or licensed to Corona-virusdiagnostics. This includes but is not limited to the design, layout, look, appearance and graphics. Any reproduction is strictly prohibited other than in accordance with any copyright notice which forms part of these terms and conditions.
• Any trademarks shown on this website which are not the property or licensed to Corona-virusdiagnostics are acknowledged.
• Unauthorised use of this website may result in a claim for damages and/or may be a criminal offence.
• This website may include links to other websites. Such links are provided to show information and are not endorse by Corona-virusdiagnostics and or any third party offering services on this website.
• Use of this website and any dispute arising from use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Corona-virusdiagnostics Order Process:

By purchasing any test kits from Corona Virus Diagnostics Limited you confirm that your purchase is on behalf of a medical professional and/or a company.

Orders for products or services can be made through our website, by email or phone. This website is PCI compliant and any payment information will be encrypted or securely stored for the period in it required. After this period payment information will be deleted.

We are open Monday to Friday from 9.30am to 5.30pm for telephone orders. Any orders placed after these times will not be processed until the following working day.

Full payment is due on any order for products or service unless you are an NHS organisation such as NHS Trust or a GP Surgery.

If there is a problem with payment we will contact you to offer advice. We reserve the right to decline an order or payment. We can also insist that an order is only sent to the registered address to the payment card.

We endeavor to send out all orders the same by either Royal Mail or by courier.

Any images of products on our website are for illustration only and the product you receive may be visually different but will have the same purpose and performance shown.

Upon delivery you must inspect your products carefully for damage and inform Corona-virusdiagnostics immediately if it is damaged. We will not accept responsibility for any damage that has occurred during transit of your delivery.

Prices and Payments:

The full amount of payment is taken form your chosen payment method once we receive your order.

All products and services are subject to availability.

If applicable VAT will be added to all prices unless otherwise stated.

All products remain the property of Corona-virusdiagnostics until paid for in full.

Refunds:

All refund requests must be made in writing.

Refunds can only be made if all packaging of any product has not been opened, damaged and the seal is intact.

You must bear the cost of return postage and packaging which must been made to ensure the product is received in good condition.

We recommend using Royal Mail signed for delivery due to the value of the products.

Deliveries of products:

All products are delivered using Royal Mail overnight delivery unless otherwise stated.

Deliveries are tracked and you will receive a tracking number once you order has been dispatched to you.

If a delivery has been unsuccessful and is returned to us we will advise you without delay. If a delivery is unsuccessful due to an incorrect address provide by you, we may charge you a fee to re-deliver any product to you.

Provision of Services:

All services shown on our website are provided by third parties.

The Phlebotomists that are contracted by Corona-virusdiagnostics have CQC registration (a compulsory requirement for all healthcare providers), public and medical indemnity for the phlebotomists. The phlebotomists are also first aid trained in case of emergency.

You are advised that in booking an appointment you are reserving the phlebotomist’s time exclusively for administration of the antibody test. Please note that results must be read and interpreted by you unless you chose our GP home visit service or VIP service. You are advised when booking any service offered on this website that:

• If cancellation of the appointment is not made either by speaking in person or by email, at least 24 hours before the appointment, we reserve the right that no refund or rearrangement of the appointment will be possible without further charge.
• The phlebotomist or GP will knock or ring the doorbell at the address given at the time of booking. If you are not available, an attempt will be made to ring the telephone number given at the time of booking. If no contact is made, the phlebotomist or GP will have to leave to ensure they are not late for subsequent appointments. No refund or rearrangement of the appointment will be possible without further charge.
• If administration of an antibody test is attempted and due to any phobia by you the administrator is unable to carry out the administration, the administrator will be unable to spend more than the allocated time to do the test. We reserve the right that no refund or rearrangement of the appointment will be possible without further charge.

Cancellations:

If you receive an antibody test kit from us and it is not damaged, we will not provide any refund.

Services can be cancelled if made 24 hours prior to an appointment time, otherwise the full cost of the service will be payable or a cancellation fee is payable.

Warranty and Limitation of Liability:

Corona-virusdiagnostics warrants that all reasonable care will be taken to ensure that all products sold on this website meet with the specification and features of the products shown.

In the event of any defect of any product/s a full refund will be made but we will not be liable for any injury or situation arising from the defect of the said product/s.

This excludes any misuse or neglect made by you of any product/s.

Corona-virusdiagnostics (the seller) shall not be under any liability to you (the buyer) for any defects in the product/s or for any loss or damage to or caused by the product/s, whenever they arise, except to the extent that the seller has expressively accepted liability under these conditions.

All other conditions, warranties or other terms whatsoever concerning the products/s or services offered by Corona-virusdiagnostics on this website whether expressed or implied, by statute, at common law or otherwise are hereby excluded to the fullest extent permitted by law.

In no circumstances other than death or personal injury caused by Corona-virusdiagnostics negligence shall Corona-virusdiagnostics be liable for any economic loss or for any special, indirect or consequential damages of any nature whatsoever.

Corona-virusdiagnostics does not undertake to pay for the cost of for any defective product/s or services without previous specific agreement in writing.